Your Privacy Matters: 10jilli does not sell, rent, or commercially trade your personal information to unaffiliated third parties for their own marketing purposes. Your data is used to operate the Platform, comply with legal obligations, and improve your gaming experience.
1. Identity of the Data Controller
The data controller responsible for your personal information collected through 10jilli.club is 10jilli Casino ("10jilli," "we," "us," "our"). For all privacy-related inquiries, please refer to the contact details in Section 15 of this Policy.
10jilli operates in compliance with applicable Philippine gaming regulations and has registered its data processing activities as required under the Data Privacy Act of 2012 and the rules of the National Privacy Commission of the Philippines.
2. Scope of This Privacy Policy
This Privacy Policy applies to all personal data processed by 10jilli in connection with:
- Registration, verification, and maintenance of player accounts on the 10jilli platform;
- All financial transactions including deposits via GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency networks;
- Participation in casino games, live dealer tables, bingo, fishing arcade games, and sports betting;
- Bonus claims, promotional participation, loyalty programme activities, and tournament entries;
- Communications between you and 10jilli including live chat support, email correspondence, and any feedback submitted through the Platform;
- Browsing and interaction data collected automatically when you access 10jilli.club through any device or browser.
This Policy does not apply to third-party websites, payment gateways, or game provider platforms that may be accessible through links or integrations within the 10jilli environment. Those entities maintain their own independent privacy policies.
3. Categories of Personal Data We Collect
10jilli collects the following categories of personal data, depending on how you interact with the Platform:
| Category |
Examples |
| Identity Data |
Full name, date of birth, nationality, government-issued ID number (Philippine SSS, PhilHealth, UMID, passport, driver's licence, or voter's ID) |
| Contact Data |
Registered mobile number, email address, residential address (city/municipality, province, region) |
| Account Data |
Username, encrypted password hash, account creation date, login history, session timestamps, device identifiers used to access the Platform |
| Financial Data |
GCash mobile number, PayMaya account reference, bank account details (account name and last four digits only), transaction amounts and references, deposit and withdrawal history |
| Gaming Data |
Game session records, bet amounts, game outcomes, bonus activation and usage records, responsible gaming settings (deposit limits, self-exclusion status) |
| Technical Data |
IP address, device type and operating system, browser type and version, screen resolution, referral URL, pages visited, time spent on each page |
| Communications Data |
Records of live chat support conversations, email correspondence, complaint submissions, and any other written communications with 10jilli |
10jilli does not collect or store full payment card numbers (PAN), CVV codes, or full bank account numbers. Financial data is handled through certified payment processors who maintain their own PCI-DSS compliance.
4. How We Collect Personal Data
10jilli collects personal data through the following means:
- Direct Provision: Information you provide directly when registering an account, completing KYC verification, updating account settings, initiating financial transactions, or contacting 10jilli's support team;
- Automated Collection: Technical and behavioural data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and navigate the Platform (see Section 10);
- Third-Party Sources: Identity verification data from licensed KYC verification service providers; fraud and AML screening data from compliance data providers; payment confirmation data from payment processors including GCash and PayMaya; and game session data from licensed game providers whose titles are hosted on the 10jilli platform.
5. Purposes of Processing
10jilli processes your personal data for the following specific purposes:
- Account Management: To create, authenticate, and maintain your 10jilli player account, including processing login requests, password resets, and account security measures;
- KYC & Age Verification: To verify that all registered players are at least 21 years of age, as required under applicable Philippine gaming regulations, and to confirm player identity in compliance with PAGCOR's applicable requirements;
- Transaction Processing: To process your deposits and withdrawals via GCash, PayMaya, and other accepted payment methods, and to maintain accurate financial records for each transaction;
- Game Operation: To deliver casino games, record game outcomes, calculate and credit winnings, and maintain audit logs of all gaming activity;
- Anti-Money Laundering (AML) & Fraud Prevention: To comply with Republic Act No. 9160 (Anti-Money Laundering Act, as amended), detect and prevent fraudulent activity, and fulfil mandatory reporting obligations to the Anti-Money Laundering Council (AMLC) of the Philippines;
- Responsible Gaming: To administer deposit limits, session timers, self-exclusion arrangements, and other responsible gaming tools requested by Players; and to identify patterns of play that may indicate potential gambling-related harm;
- Customer Support: To respond to your inquiries, complaints, and support requests through live chat, email, and other communication channels;
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — subject to your communication preferences and applicable opt-out rights;
- Platform Improvement: To analyse technical and behavioural data for the purpose of improving the functionality, performance, and user experience of the 10jilli platform;
- Legal Compliance: To comply with all applicable Philippine laws and regulations, including data retention obligations, regulatory reporting requirements, and court or agency orders.
6. Legal Bases for Processing
Under the Data Privacy Act of 2012 and its implementing rules, 10jilli relies on the following legal bases for processing your personal data:
- Contractual Necessity: Processing required to perform the contract between you and 10jilli — including account registration, game operation, transaction processing, and customer support;
- Legal Obligation: Processing required to comply with applicable Philippine law, including AML reporting, age verification mandates, tax record-keeping, and PAGCOR regulatory requirements;
- Legitimate Interest: Processing for fraud prevention, platform security, and service improvement, where such processing does not override your fundamental rights and freedoms;
- Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
7. Data Sharing & Third-Party Disclosure
10jilli does not sell your personal data. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:
- Game Providers: Licensed game studios (including Pragmatic Play, JILI Gaming, Evolution Gaming, and others) receive game session data necessary to operate their titles on the 10jilli platform. These providers are contractually bound to process data solely for game operation purposes.
- Payment Processors: GCash (G-Xchange, Inc.), PayMaya (Maya Philippines, Inc.), and banking partners receive transaction data necessary to process your deposits and withdrawals. These entities are subject to their own privacy policies and Bangko Sentral ng Pilipinas (BSP) regulatory oversight.
- KYC & Compliance Providers: Certified identity verification and AML screening service providers receive identity documents and personal details for the purpose of verifying your identity and screening against sanctions and PEP lists.
- Regulatory Authorities: The Anti-Money Laundering Council (AMLC), PAGCOR, the National Privacy Commission, and other Philippine government agencies and law enforcement bodies, where 10jilli is legally required to report or disclose information.
- Legal Proceedings: Courts, arbitration panels, or other dispute resolution bodies, to the extent necessary to defend or assert legal claims.
All third parties with whom 10jilli shares personal data are required to maintain appropriate technical and organisational security measures consistent with their obligations under applicable Philippine law and international standards.
8. Data Retention
10jilli retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
- Account & KYC Records: Retained for a minimum of five (5) years from the date of account closure, as required under AML and gaming regulatory obligations;
- Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with applicable Philippine financial recordkeeping requirements;
- Game Session Logs: Retained for a minimum of three (3) years from the date of the session, for audit and dispute resolution purposes;
- Support Communications: Retained for two (2) years from the date of the last communication in a support thread;
- Marketing Consent Records: Retained for the duration of your account and for one (1) year following account closure or consent withdrawal, whichever is later.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 10jilli's Data Disposal Policy.
9. Data Security
10jilli implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and 10jilli's servers;
- Encryption at rest for all stored personal and financial data;
- Multi-factor authentication (OTP via registered mobile number) for account login on unrecognised devices and for all withdrawal requests;
- Role-based access controls limiting internal access to personal data to personnel with a demonstrable operational need;
- Regular security assessments, vulnerability scanning, and penetration testing of the Platform's infrastructure;
- Incident response procedures including mandatory notification to the National Privacy Commission within seventy-two (72) hours of discovering a personal data breach that poses a real risk to affected data subjects.
Your Responsibility: While 10jilli protects your data on its systems, you are responsible for maintaining the security of your login credentials. Never share your password or OTP with anyone, including persons claiming to represent 10jilli. Our support team will never ask for your password.
10. Cookies & Tracking Technologies
10jilli uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. The following types of cookies may be placed on your device:
- Essential Cookies: Required for the Platform to function correctly, including session management, login state, and security token storage. These cannot be disabled without impairing core Platform functionality.
- Performance Cookies: Used to collect anonymised data about how Players navigate the Platform — which pages are visited most frequently, error messages encountered, and load times — for the purpose of improving Platform performance.
- Functional Cookies: Used to remember your preferences (such as language settings and responsible gaming configurations) to provide a more personalised experience on subsequent visits.
- Analytics Cookies: Used to aggregate statistical data about Platform usage, enabling 10jilli to understand broad patterns of player engagement and game popularity.
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the Platform's core gaming and account functions.
11. Your Rights as a Data Subject
Under Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations, registered players whose data is processed by 10jilli have the following rights:
- Right to Be Informed: The right to be notified of the fact that your personal data is being or has been collected and processed, and the purposes and scope of that processing.
- Right of Access: The right to obtain confirmation as to whether 10jilli holds personal data about you and to receive a copy of that data in a structured format.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by 10jilli.
- Right to Erasure: The right to request deletion of your personal data where processing is no longer necessary, subject to 10jilli's legal retention obligations under AML and gaming regulations.
- Right to Object: The right to object to processing of your personal data for direct marketing purposes at any time, without giving reasons.
- Right to Data Portability: The right to receive personal data you have provided to 10jilli in a structured, commonly used, and machine-readable format.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe 10jilli has processed your personal data in violation of the Data Privacy Act.
To exercise any of these rights, please contact 10jilli's Data Protection Officer using the contact details in Section 15. 10jilli will respond to all verified data subject requests within fifteen (15) business days.
12. Children's Privacy
The 10jilli platform is strictly restricted to individuals who are at least 21 years of age. 10jilli does not knowingly collect personal data from individuals under the age of 21. All account registrations require confirmation of age eligibility and are subject to identity verification.
If 10jilli discovers or has reason to believe that personal data of a person under 21 years of age has been collected on the Platform, the relevant account will be immediately suspended, the data will be deleted to the extent legally permissible, and the incident will be reported to applicable regulatory authorities as required.
Parents or guardians who believe that a minor may have registered an account on 10jilli are urged to contact 10jilli's support team immediately.
13. Cross-Border Data Transfers
In certain circumstances, personal data processed by 10jilli may be transferred to and stored on servers or processed by service providers located outside of the Philippines — for example, cloud infrastructure providers or game studio technical partners operating in other jurisdictions.
Where such cross-border transfers occur, 10jilli ensures that the receiving party provides a comparable level of data protection to that required under the Data Privacy Act of 2012, through contractual data processing agreements incorporating the NPC's standard data transfer clauses or equivalent safeguards recognised under applicable Philippine law.
14. Amendments to This Privacy Policy
10jilli reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, NPC guidance, 10jilli's data processing practices, or the Platform's services. Material amendments will be communicated to registered Players by prominent notice on the Platform and, where feasible, by notification to the registered email address or mobile number.
The "Last Updated" date at the top of this Policy reflects the date of the most recent amendment. Continued use of the 10jilli platform after the effective date of an amendment constitutes acceptance of the revised Privacy Policy.
15. Contact Information & Data Protection Officer
For all privacy-related inquiries, data subject access requests, complaints, or concerns regarding 10jilli's processing of your personal data, please contact us through the following channels:
Data Protection Officer (DPO): 10jilli Casino — accessible through the Platform's live chat support channel
Support Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 via the 10jilli platform — Tagalog and English
If you are not satisfied with 10jilli's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (privacy.gov.ph). 10jilli cooperates fully with NPC investigations and inquiries.